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Month: September 2016

All Communication Leaves a Mark

Did you know that everything you communicate leaves an impression?  I was thinking about this last night as I concluded session nine of our communication course, and read the thought-provoking story written by Paulo Coelho… Everything we do or say, and what our body language portrays (including those facial expressions that we have no idea…
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Listening – is it a lost art?

I am frequently amazed at how infrequently individuals really listen to one another.  I was involved in a conversation with a customer service person recently about a faulty watch I had.  I carefully explained what it was doing.  It was still working, however it would intermittently stop and when I wound the hands around to correct the…
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